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The All-Round Worry-Free Guarantee

Trading cards are delicate, and despite all the care taken, something can go wrong during shipping. Our All-Round Worry-Free Guarantee clearly states what happens if there’s a problem – no case-by-case discussion, just three simple promises.

  • Transport damage: replacement or your money back
  • Wrong or missing item: we fix it at our own cost
  • 100 per cent genuine goods, always

What the guarantee covers


Transport Damage

If your order arrives damaged, get in touch within 48 hours of delivery with photos of the goods and packaging at service@amazingtoys.ch. We check the case immediately, and you get a replacement or your money back. If something needs to be sent back, we pay for the return label.

Wrong or missing item

If we've delivered the wrong item or something's missing, we'll fix it at our expense. Get in touch with your order number at service@amazingtoys.ch.

100% Genuine Products

We only sell genuine products and source our goods through official distribution channels. We stand behind this with our name, the AMAZINGTOYS® Store in Zurich and over 20 years in the trading card business.

What the Guarantee Doesn’t Cover


This guarantee doesn’t replace a right of withdrawal: Switzerland doesn’t have one, and to protect all buyers we don’t take back sealed trading card products. Once a pack has left the AMAZINGTOYS® Store, nobody can credibly sell it as unopened again. Details are governed by our Terms and Conditions.

How to Report a Case


1. Report

Email to service@amazingtoys.ch, for transport damage within 48 hours of delivery, with order number and photos.

2. Check

We look into the case straight away and get back to you.

3. Resolve

Replacement, refund or correction, depending on what works for you.

You’ll find more on how customers experience us at AMAZINGTOYS® Reviews & Ratings.